Welfare Officer

Welfare Officer














Welfare Officer Role Description

The Welfare Officer is responsible for promoting safeguarding within their venue and working with others to ensure a safe and inclusive environment is achieved. The Welfare Officer must not be a member of the venue’s coaching team and should not be related to a member of the coaching team.

Main duties

  • Work with others in the club to promote safeguarding, diversity and inclusion and ensure compliance with the LTA’s minimum standards for venue registration
  • Work with others in the club to ensure safeguarding and diversity and inclusion information, including policies, reporting procedures and details of the venue Welfare Officer are visible and available
  • Work with others in the club to promote the venue’s Code of Conduct(s)
  • Ensure safeguarding and diversity and inclusion is on the agenda at committee meetings
  • Act as the first point of contact for all children and adults where concerns about welfare, discrimination, poor practice or abuse are identified
  • Work with the LTA Safeguarding Team when concerns arise within the venue
  • Maintain contact details for the LTA Safeguarding Team and key statutory agencies
  • Contact the Local Authority children’s or adults’ social care teams and the police about concerns where appropriate
  • Work with the LTA Safeguarding Team to facilitate audits of the venue in relation to the minimum standards
  • Work with the Committee/Management and LTA to facilitate the completion of any action plan to address the results of an audit
  • Work with others in the venue to ensure the relevant people at the venue have completed a satisfactory criminal records check

Skills and traits

  • Tactful and discrete
  • Able to resolve conflict
  • Engaging and supportive
  • Approachable and trustworthy
  • Good listener and friendly
  • Caring and understanding
  • Professional and helpful


  • Safeguarding and Protection in Tennis (or another course approved by the LTA) – required
  • Time to Listen – required
  • Yearly updates – optional

Key relationships

  • Chairperson and management committee
  • Coaches
  • Volunteers at the venue
  • All members – junior and senior, plus parents/carers of junior members

Time commitment

  • Attendance at key venue events, such as open days and junior competition
  • Attendance at management committee meetings

Criminal records check

  • Essential for this role – see here for more information